Digitizing services and professionals
Today’s organizations are charged by emotions instead of systems. Therefore, it is important to turn the digital renewal into a key driver for positive experiences and business at its best.
We support service businesses and professional organizations to digitize their operations. We want to understand your situation first and then find the best ways forward to meet your expectations.
We like to combine business and human perspectives, and therefore, we call ourselves Kind Sharks. We pay attention to both technology and human aspects to build successful programs and solutions.
You can find more information about our services below. Don’t hesitate to contact us for further discussions.
Finding the priorities
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Interviewing your people with a particular focus on how they experience the current situation, the systems in use and the ways forward.
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Describing the current situation from the user and service point of view, with a first-order diagnosis over potential issues and opportunities.
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Listing out possible actions that could be taken to improve the current situation, with clear prioritization from the business perspective.
Leading the program
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Workshop #1 on your business targets and how digitization could enable or even drive the performance.
Workshop #2 on an operational architecture for your future work and customer interfaces, with major development areas identified.
Workshop #3 on the different players in your ecosystem to enhance the interactions with renewed digital ways of working.
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Workshop #4 on a clear road map for your digital program, covering future needs for the business process and customer interactions.
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Discussing the key challenges and organizational matters related to the digital program execution, which will require strong leadership and ownership by the business line, back office and digital (ICT) organization.
Managing the projects
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Setting up criteria for technology and supplier capabilities and facilitating, or alternatively participating in, the selection process.
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Defining the customer acceptance criteria for project deliveries based on operational needs, to be detailed and implemented by the suppliers.
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Supporting projects for ensuring great user and customer experience, as essential for energizing the business with new digital ways of working.
We are open to different roles from project management to advisory.